Job Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Job Description

Oversees 3 Facilites:

• • Riverview Health Fishers Emergency Room and Urgent Care
    • 9690 E 116th St, Fishers, IN 46037
  • Riverview Health East Carmel Emergency Room and Urgent Care
    • 14585 Hazel Dell Parkway, Carmel, IN 46033
  • Riverview Health West Carmel Emergency Room and Urgent Care
    • 10830 North Michigan Road, Zionsville, IN 46077

The Patient Access Supervisor displays leadership skills to lead a wide range of duties in support of Front Desk Receptionist Team efficiencies, which may include but are not limited to: driving team performance accountability, leading patient access team daily operations, collaborating with others in process and operational excellence.

This role is responsible for providing feedback on daily registration processes and staffing issues to leadership. They provide assistance to the Front Desk Receptionist team as necessary to ensure compliance with department policies and procedures. They assist leadership as necessary with staffing, report reconciliation, and other duties as assigned.

In this position, it is imperative to be able to consistently maintain a pleasant, professional demeanor and make patients and employees always feel welcome. The ability to multitask is a must.

• Directly supervise the front office team, including recruiting, hiring, training, performance management, and time & attendance administration.
• Model patient experience expectations and ensure the team is adhering to the patient experience expectations.
• Driving Front Desk Receptionist Metrics (Callbacks, Bedside, NPS, RQA, etc.)
• Maintain an appropriate Front Desk Receptionist environment that is friendly and respectful.
• Expertise in knowledge of and ability to perform Front Desk Receptionist duties: verifying benefits, checking patients in and out, and collecting copayments, coinsurance, and deductibles.
• Create and maintain the Front Desk Receptionist Schedule for the assigned location.
• Covers voids or when coverage is not located
• Train and mentor new Front Desk Receptionist staff.
• Assist the leader in interviewing candidates
• Prepare appropriate access for new hires
• Complete the first 90-day review for new hires
• Implement Front Desk Receptionist Policies and Procedures with input from Leadership.
• Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits.
• Daily Reconciliation of ED Acknowledgment Forms
• Conduct Quarterly Front Desk Receptionist Staff Meetings
• Assigned to work all Downtimes
• Maintains Downtime Binder
• Reconciles and backloads all patient info
• Ensures staff are trained in this process
• Ensure adherence to all laws and regulations regarding employment, affirmative action, safety, and drugs
• Ensure that patient records are accurate and complete.
• Assist the leader in ensuring all personnel department policies and procedures are followed.
• Provide patients and their families with a customer-focused, friendly, reassuring, and open environment that encourages patients to return.
• Assist in resolving patient concerns. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation techniques.
• Ability to manage conflict and appropriately request the help of a leader when needed.
• Coordinate workflow processes with the hospital partner as needed.
• Follow all HIPAA policies and procedures.
• Follow and enforce all company policies.
• Other duties as assigned

Qualifications

• High School Diploma or GED required
• 2-4-year college degree in Business, Accounting, Medical Administration, or related area preferred
• Minimum of 2 years’ experience in a medical office setting
• Minimum of 2 years’ experience in a supervisory or lead role preferred
• Familiar with health insurance and the insurance verification process.
• Patient Registration/Medical record system experience needed.
• Must be computer literate (Word, Excel, Outlook)
• Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
• Exceptional communication skills and customer service are required
• Solid work history
• Be flexible with hours, as staffing of 24/7 units may require flexibility

PHYSICAL DEMANDS

This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

WORK ENVIRONMENT

This position also requires working near moving mechanical parts. This position would require exposure to moderate noise, such as business printers and computers.

POSITION TYPE/EXPECTED HOURS OF WORK

Incumbent will be scheduled based on operational need (rotate shifts, standby, AA, on-call).

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area travel may be expected. Incumbent will be required to work at any facility and be responsible for their own transportation.

OTHER DUTIES

Please note this

job description

is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on

qualifications

, merit, and business needs.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Tags

Full time, Work at office, Local area, Flexible hours, Rotating shift,

Similar Jobs