Job Description

Are you passionate about technology and love the feeling of solving tricky IT puzzles? Do you take pride in delivering clear communication, organized documentation, and that satisfying “issue resolved” moment for clients? If you’re eager to grow your skills and be part of a supportive, people-first team, Bytecafe Consulting wants to meet you!

We’re looking for an IT Help Desk Technician to join our Indianapolis team. As a managed service provider, we deliver proactive IT support to small and mid-sized businesses in our community. Every interaction is a chance to create a WOW experience for our clients — and our Help Desk Technicians are at the heart of that mission.

This is a full-time, onsite role in Indianapolis. Remote work isn’t available, as your hands-on support and client interactions make all the difference. Occasional local travel to nearby client sites may be required.

What Makes Bytecafe Different

We grow together.
Training, certification support, and cross-training help you expand your technical depth.
We care about people.
Our team is collaborative, respectful, and always ready to help each other succeed.
We strive for WOW.
Proactive communication, ownership, and going above and beyond is part of who we are.
We recognize growth.
Earn bonuses for certifications, process improvements, and knowledge sharing.

What You’ll Do

• Serve as the first point of contact for client technical issues — via phone, email, or remote tools (ConnectWise + ScreenConnect).
• Diagnose, troubleshoot, and resolve issues related to Windows 10/11, macOS, Microsoft 365, printers, VPN/Wi-Fi, and basic networking (DNS, DHCP, VLANs).
• Follow security playbooks, including phishing triage, MFA resets, SentinelOne isolate, Proofpoint actions, and related best practices.
• Configure and support Azure AD/Intune (BitLocker, compliance policies, Autopilot basics).
• Log, manage, and resolve tickets with timely, professional communication and documented next steps.
• Maintain detailed, organized documentation in IT Glue and escalate cleanly when needed.
• Participate in the shared after-hours on-call rotation.

What We’re Looking For

• High school diploma (or equivalent) required.
• 2–4 years of IT Help Desk or technical support experience (MSP experience preferred).
• Strong troubleshooting skills across Windows 10/11, Microsoft 365, Azure AD, and Intune.
• Understanding of networking fundamentals (DNS, DHCP, VLANs/Wi-Fi); familiarity with Unifi or SonicWall is a plus.
• Excellent communication and documentation habits.
• Valid driver’s license, reliable transportation, and ability to lift up to 40 lbs.

Bonus points if you have:

• MD-102, CompTIA A+/Network+, or AZ-900 certifications
• Experience with ConnectWise PSA/RMM, IT Glue, ScreenConnect, SentinelOne, ThreatLocker, Proofpoint, Unifi, SonicWall
• PowerShell for quick diagnostics or reporting
• Previous multi-tenant MSP help desk experience

Perks & Benefits

• Competitive pay
• Extra rewards for certifications, process improvements, and training completion
• Company-sponsored training and certifications
• Career growth opportunities — advance to Field Technician or Systems Engineer roles
• SIMPLE IRA with company match
• Medical, dental, vision, and life insurance
• Paid time off and holidays
• Professional development assistance

Schedule: Full-time, 8-hour shift, onsite in Indianapolis, IN

Ready to start your journey with Bytecafe? Send us your resume today.
Please, no phone calls.

Bytecafe Consulting is an Equal Opportunity Employer.

Job Tags

Full time, Local area, Remote work, Shift work,

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