Job Description

The Operations Manager will play a key role in overseeing day‑to‑day facilities operations, ensuring that building systems, including HVAC, electrical, and plumbing, operate safely, efficiently, and reliably. This role ensures that on‑site services and facility functions support a secure, high‑performing environment for employees and clients.

In addition to team leadership, the Operations Manager will manage operational budgets, ensuring resources are allocated effectively to meet business needs. This includes overseeing facilities vendors and service contracts, monitoring performance, ensuring compliance with service-level expectations, and driving strong partnership across all facility-related operations. The ideal candidate brings hands‑on experience in facilities coordination, vendor oversight, and operational service delivery.

The ideal candidate has strong hands‑on experience with facilities operations, vendor coordination, and maintenance oversight of critical building systems.

Job Responsibilities

• Trains employees on proper and safe use of all equipment and chemicals. Ensures a safety moment and safety training is completed on a daily and/or weekly basis.
• Adheres to established procedures to provide a safe working environment including aligning with OSHA, state/local, federal, and Aramark regulations. Responds to safety concerns and escalates as needed.
• Respond to communication on a frequent basis and timely manner. Communication may come from Aramark email, client email, or phone calls.
• Disciplinary documentation and investigations must be completed in a timely manner and in alignment with the respective employee. Coaches, presents, and maintains confidentiality of disciplinary notices and investigations with the support of the next level manager and human resources.
• Maintains compliance with Aramark and Client standards, scope of work, Business Conduct Policy, and all federal, state, and local regulations.
• Manages quality improvement initiatives for areas of responsibility and ensure regulatory compliance.
• Moderate experience with basic carpentry, plumbing, electrical and HVAC/R.
• Lead document management activities to ensure policies and procedures are followed and practices comply with regulations.

• Recruits, interviews, and makes hiring decisions.
• Ensures adherence to assigned tasks and corrects inefficiencies.
• Reviews, edits, and approves timecards in timekeeping system.
• Recognize employees.
• Effectively coaches and trains employees utilizing methods that support each individual’s learning style to develop employees to success and promotability. Works alongside team, as necessary.
• Model professional behavior and language
• Supports a diverse team of employees with equity and inclusivity.
• Completes daily inspections to ensure quality.
• Required to complete assigned yearly training in a timely manner. (LMS)
• Computer use is required. Highly proficient with MS word, Excel, Outlook, PowerPoint and ability to learn various software systems to support the position. Maintain a high degree of integrity and confidentiality.
• Reviews work orders to prioritize and understand supplies and labor required to complete the project.
• In order to meet Aramark and Client business needs, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Experience with basic carpentry, plumbing, electrical and HVAC/R.
• Must be physically able to lift, lower, carry, push, and pull objects up to 50 pounds.
• Must be able to stand, walk, and sit for extended periods of time.
• Should be able to squat, kneel, and crouch frequently.
• Ability to work primarily indoors, however, outdoor travel or work to support the team may be necessary in any weather conditions.
• Minimum of 3-5 years of relevant experience in a related field
• Requires High School diploma or equivalent experience. Bachelor’s degree preferred.
• Must be able to work efficiently and independently.
• Requires the ability to solve unique and complex problems that have a broad impact on the business in both the short and long term.
• Excellent leadership and communication skills, assisting the team on inquiries and concerns, as well as resolving production complaints.
• Must have a valid driver’s license
• Ability to respond quickly to changing demands.
• Strong customer service principles and practices are required.
• Must have the ability to influence without having direct authority.
• Must be able to deal with internal and external stakeholders at various levels.

Education

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