Job Description

Workplace Experience Receptionist

Job ID

243819

Posted

21-Oct-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Chicago - Illinois - United States of America

About the Role:

As a CBRE Workplace Experience Receptionist, you'll be responsible for delivering elite customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. Their main responsibility is providing outstanding customer service to the clients and visitors frequenting a specified structure.

What you will do

Handle administrative responsibilities, such as answering phones and assisting staff and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success.

Responsible for all administrative/reception needs including but not limited to handling calls, calendar scheduling, travel scheduling, expense reporting, document approval processing, documentation (including memo's, faxes, letters and other communication), mail services, etc. May require leadership in meeting planning, general administrative support and projects which may be assigned

Essential duties and responsibilities

Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking. Receives and directs incoming calls to appropriate personnel and voicemail.

Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Organizes and secures projectors and other meeting equipment, verifying that equipment is in efficient working order. Arranges video and/or web conferencing as needed.

Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.

Performs general clerical duties associated with distributing packages and mail as required. Uses tracking systems to detail inbound and outbound courier, freight and mail, meters mail, and coordinates messenger assistance when required. Follows location security procedures for screening inbound deliveries.

Handles the procurement of office supplies and regularly used items for the location, encompassing supplies, equipment toner, printer paper, freight, and shipping supplies etc.

Maintains neat appearance reception area, conference rooms, cafeteria and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arrange equipment service as needed.

Maintains records and logs of service requests and tracks their status.

Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.

Performs other duties as assigned.

What You’ll Need:

• GED or equivalent experience with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Interpersonal skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive approach.

Why CBRE?

We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.

• FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.
• Forbes Named one of the best large employers in America and one of the World's Best Employers!

Disclaimers

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
  

Illinois Residents : CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Receptionist position is $26.44 hourly, and the maximum salary is $33.65 hourly. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.



Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.



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